75→150+ UnitsMulti-MarketGhostOS (full-stack ops)
Scaled from 75 to 150+ units in 8 months—without chaos
How a lone operator built a scalable operating system that supports aggressive growth without operational breakdown.
Key metrics
Portfolio Size
75 units150+ units
8 months
After-Hours Coverage
0 team24/7 team
pre-AI
AirCover Approvals
96% success rate
rolling 12 mo
Client snapshot
Portfolio
150+ units
Markets
Multi-market
Operating System
GhostOS (full-stack)
Team Model
24/7 coverage
Before
- Lone operator managing 75 units across multiple markets
- No standardized systems or SOPs in place
- Zero after-hours coverage—all escalations went to owner
- Fear that rapid growth would lead to operational chaos
- No clear path to scale without burning out
What we did
GhostOS Implementation (Months 1-3)
- Deployed standardized tech stack with unified PMS and automation
- Created comprehensive SOPs for every operational scenario
- Built 24/7 team coverage model with clear escalation paths
- Established daily operating cadence with accountability dashboards
- Implemented guest resolution protocols targeting 95%+ AirCover approval
Scale & Optimize (Months 4-8)
- Onboarded new properties systematically using standardized processes
- Trained team on GhostOS protocols and escalation procedures
- Monitored metrics and refined processes based on real-world data
- Maintained 96% AirCover approval rate throughout growth phase
After
- Portfolio doubled from 75 to 150+ units in just 8 months
- Round-the-clock team coverage ensuring immediate guest issue resolution
- Industry-leading 96% AirCover approval rate protecting revenue
- Operator freed from being the bottleneck—system works with or without them
- Confidence and infrastructure to continue scaling without fear
"Before Ghost Hosts, I was the bottleneck. Every decision, every escalation came to me. Now we have a system that works—whether I'm in the office or not. Doubling our portfolio didn't mean doubling my stress."