How we work with you
Ghost Hosts is not another software tool. We're a high-touch advisory firm for STR/MTR operators. We bring a productized operating system—Ghost OS—and then customize, implement, and lead it with you so your team has less chaos and more clarity.
STR Rescue Audit
Diagnose where your ops and revenue are leaking
Best when:
Everything feels on fire and you're not sure where to start.
Description:
A deep-dive diagnostic of your operations, tech stack, team structure, and workflows. We identify where Ghost OS will have the most impact and give you a ranked action plan for simpler operations.
What changes for you:
- You know exactly what to fix first
- You have a 90-day execution roadmap
- Your team sees a clear path forward
What's included:
- Tech stack audit (PMS, channel manager, automations)
- Workflow mapping and bottleneck analysis
- Team structure review
- Guest experience audit
- Detailed findings report with prioritized recommendations
- + more
Duration
2–3 weeks
Typical Units
20–200 units
Founder Time
~5 hours total
Outcome expectation:
Walk away with a ranked list of fixes and a 90-day execution map.
Ops + Revenue System Build
We design and install Ghost OS for your business
Best when:
You're ready to stop duct-taping the business together and install a real system.
Description:
We design and install Ghost OS for your business: workflows, tech stack, and team rhythms. You get a complete operating system custom-configured for how your team actually works.
What changes for you:
- Repeatable systems replace chaos
- Your VAs run the playbook, not you
- Slack is quiet at night
What's included:
- Complete SOP library (guest communication, maintenance, cleaning coordination, etc.)
- Workflow automation setup
- VA team structure design
- VA hiring, onboarding, and training
- Quality control and escalation protocols
- + more
Duration
6–10 weeks
Typical Units
30–150 units
Founder Time
~2 hours/week during build
Outcome expectation:
A turnkey operations system with a trained team running it.
Fractional COO Partnership
We stay plugged in as your leadership team
Best when:
You're 70–200+ units and need operations leadership, not just tasks.
Description:
Ongoing strategic and operational leadership. We keep Ghost OS running, evolving, and aligned with your goals. We act as your COO: leading your team, running ops reviews, and scaling alongside you.
What changes for you:
- Your manager runs the scorecard call, not you
- You focus on growth, not putting out fires
- Your business runs when you're off-grid
What's included:
- Weekly ops leadership and team management
- Monthly scorecard and performance reviews
- System design and continuous improvement
- Team hiring, training, and development support
- Strategic planning and scale roadmap
- + more
Duration
Ongoing (6+ month engagements)
Typical Units
70–300 units
Founder Time
~1–2 hours/week (strategic only)
Outcome expectation:
A self-managing operation with clear accountability and consistent execution.
Fractional CRO Partnership
We keep Ghost OS tuned for revenue and growth
Best when:
You have decent ops but feel like revenue is leaving on the table. 50–250+ units, multiple markets or channels.
Description:
Ongoing revenue leadership focused on pricing strategy, offer architecture, and direct booking funnels. We act as your CRO: keeping the revenue side of Ghost OS optimized, running experiments, and giving you clarity around the numbers that matter.
What changes for you:
- Revenue strategy drives decisions, not gut feel
- You know exactly what levers to pull for growth
- Direct bookings become a real revenue channel
What's included:
- Pricing strategy and rate rules across PMS and channels
- OTA vs direct booking mix optimization and campaigns
- Upsell offer design (early check-in, late check-out, add-ons)
- Revenue dashboards and weekly/monthly KPI review
- Experimentation roadmap: new offers, LOS rules, seasonal packaging
- + more
Duration
Ongoing (6+ month engagements)
Typical Units
50–250 units
Founder Time
~1–2 hours/week (strategic only)
Outcome expectation:
A predictable revenue engine with clear KPIs, experiments, and reporting you can actually read.
Compare services
Not sure which is right for you? Here's a side-by-side comparison.
| STR Rescue Audit | Ops + Revenue System Build | Fractional COO Partnership | Fractional CRO Partnership | |
|---|---|---|---|---|
| Duration | 2–3 weeks | 6–10 weeks | 6+ months (ongoing) | 6+ months (ongoing) |
| Best for | Diagnosing chaos | Building systems | Operations leadership | Revenue leadership |
| Typical unit range | 20–200 units | 30–150 units | 70–300 units | 50–250 units |
| Primary focus | Clarity & roadmap | Systems + team execution | Operations leadership & accountability | Revenue strategy, pricing, and growth |
| Founder time required | ~5 hours total | ~2 hours/week | ~1–2 hours/week | ~1–2 hours/week |
| Example outcomes | Clear action plan | Working system + team | Self-managing operation | Predictable revenue engine |
What does working with Ghost Hosts cost?
Most operators look at our work in two ways: what they invest, and what they stop bleeding every month. Here's how our pricing usually breaks down.
Revenue Management
For operators who want pricing, rules, and demand handled so they stop leaving money on the table.
- From $200 per active listing / month
- $2,000/month minimum
- We manage pricing, rules, and strategy across your PMS and channels.
Ops + Revenue System Build (60–90 days)
For operators who are ready to stop duct-taping the business together and install a real system.
- 60–90 day deep dive and rebuild
- Most clients invest $10k–$25k, depending on size and complexity
- You walk away with a real ops + revenue system, not just a list of ideas.
Fractional COO / CRO Leadership
For operators who want an experienced ops and revenue team in their corner, not just one-off advice.
- Light advisory from $3k–$4k/month
- Core fractional COO or CRO from $6k–$10k/month
- Combined COO + CRO support from $8k–$12k/month
- Weekly leadership cadence, KPI rhythm, and someone owning the playbook.
Ready to get started?
Book a strategy call and we'll help you figure out which approach is right for where you are.